FAQs

Have a question about our products? Wondering how soon your order will ship? Something else? Please read on…

Shipping/Processing

What are holiday ordering deadlines?

All orders must be placed by Monday, December 17, 2018.

Orders placed on or after Tuesday, December 18, 2018 may be shipped AFTER Christmas. All orders are shipped via USPS and are based on their holiday deadlines as well as previous experience with holiday shipping times using their service.

Please contact us with any questions!

What is the current turnaround time for orders?

Decal orders are processed within 1-3 business days. Enamel mug orders are processed within 3-5 business day.

Please feel free to contact us to find out when your order will ship or if you’d like to see if your order can be shipped sooner.

How is my order shipped?

Decals

All decals are shipped along with application instructions inside protective packaging within a rigid mailer. (If you order multiple decals they will all be shipped in the same zip bag, unless you leave a note to us when you checkout.) Standard shipping includes shipment via USPS First Class Package with tracking number; USPS Priority shipping is also available.

Enamel Mugs

Each mug ships in protective packaging. We ship via USPS; Priority shipping is available. If standard shipping is selected, orders may be shipped in multiple shipments. Please contact us if you’d like to order 10 or more so we can work with you on your order.

How long will it take to get my order?

It usually takes 3-5 USPS business days (Mon. thru Sat., exc. federal and generally observed holidays) for delivery with standard shipping once your order ships; on occasion it may take a day or so longer. (Please note that sometimes the mail is delayed for weather-related reasons. In some cases, mistakes are made by USPS workers and this can also cause delays.)

Priority shipping takes generally 2-3 business days.

I need my order by a certain date. Will it get to me by then?

Please contact us here with order specifics and your deadline and we’ll let you know what we can do!

My order shows 'Delivered' but I haven't received it. What now?

This doesn’t happen too often, but in these instances the package is often delivered to a neighbor’s house/box by mistake. Please check with them first. If for some reason your order still can’t be located, please contact us!

We’re sorry, but we can’t be held responsible for misdelivered packages or mail shipped to an incorrect or outdated address. Please be sure your address is correct and current!

Decals

What are the decals made from?

Our decals are made from premium, high-grade vinyl with a glossy finish. They are die-cut from colored vinyl with a layer of clear transfer tape on the top that is removed after application.

Please note that the vinyl we use is not for use on interior walls.

What types of surfaces will work for my decal?

Vinyl adheres best to smooth, hard and flat surfaces and will not adhere to rubber, silicone, cloth, etc.

Please note that the vinyl we use is not for use on interior walls.

What size decal should I order?

We always recommend you measure the surface where you plan to stick your decal. That way you’ll know how much space you have and what size will work best for you.

Usually, 5″ or 6″ decals are great for car and truck windows. Our 4″ decals usually work well for laptops or tablets.

For monogram decals, definitely measure the surface as phones, water bottles, etc. vary in size. You’d hate to order something too big!

How do I apply my decal?

All of our decals come with easy-to-follow, detailed application instructions. You can also find the instructions here.

Are your decals dishwasher-safe?

We’ve done some testing with our stainless steel and plastic water bottles. While we still recommend you hand wash your bottle (or glass, cup, etc.) for longevity, an occasional bath in the dishwasher shouldn’t damage your decal. Just be sure to place your item on the top rack.

Also know that the decal won’t last near as long when constantly put through the heat of the dishwasher. We want your sticker to last as long as possible!

My decal seems a bit hazy. What's up?

This is because the transfer tape hasn’t been removed. Squeegee the top of the decal firmly and then, starting at one corner, pull back the transfer tape at a sharp angle.

Enamel Camp Mugs

Can you tell me more about the mugs?

All of our mugs are stainless steel, white enamel-coated camp mugs. These lightweight mugs  hold 12 ounces of hot or cold liquid and are approximately 3.125” from top to bottom.

How are the mugs made?

We print the artwork on our mugs using a process called sublimation. This process uses special ink and heat to transfer the design to the mug surface.

How should I care for my new mug?

We recommend hand-washing your mug for best results. And please don’t try to use it in the microwave. 🙂

I’d like to order at least 10 mugs. Can I do that?

Please contact us know if you’d like to order 10 or more mugs so we can work with you on your order. 😀

Other

Where can I find info about payment or changing my order? Do you share my information with others?

Our Policies page contains some helpful info as well. If you still have questions, please feel free to contact us!

Do you make custom decals or mugs?

We’d love to hear your ideas! Please contact us here and we’ll see if it’s something we can do.

Can I order your decals in bulk? Do you offer wholesale rates?

We’re so glad you love our decals! Please contact us here regarding bulk/wholesale discounts.

Do you accept returns or exchanges?

Please see our Policies page for more info. 🙂

How often do you have new designs available for purchase?

While we don’t follow a set schedule for new design releases, you can our Latest News to find out when we do!

You can also follow us on Facebook, Instagram and Pinterest.

Where are you located? Can you tell me more about Salt City Graphics?

We are located in northern Utah, USA. Read more about us here and read our latest news here.